We accept returns/exchanges within 30 days of purchase. All items must be returned in the condition they were received with the original packaging. Please be advised that customers will be responsible for paying for their shipment back to our facility. Our return/exchange policy applies to all items purchased directly from www.billievalentine.com. Once your item(s) are returned we will issue a refund to the original form of payment used to make the purchase. Please contact us at firstname.lastname@example.org to follow up with the status of your return/exchange.
Returns should be sent to:
971 Terrace 49
Los Angeles CA 90041
Please note that your banking institution may require additional days to process the refund.
Please note: All return shipping fees are to be paid by the customer.
If any of your products arrive damaged or defective, please email us within one week of delivery to request a replacement. Please include a picture and brief description of the damage/defect.